Delivery Information
Christmas 2020: Order before 12pm Monday 21st December for guaranteed Christmas delivery
Your order is shipped via DPD Couriers Monday to Friday on a Next Working Day service. Orders are dispatched the same day if your order is placed before midday on Monday to Friday. Orders placed on UK Bank Holidays or over the weekends will be dispatched on the next business day. Enjoy free shipping on orders over £25. Your final delivery charge will be shown at the checkout. Please allow for short delays by the courier during busy times.
We deliver our amazing pet food to every corner of the UK, but some areas are a little harder to reach for our couriers and can take a bit more time to arrive.
Deliveries to offshore destinations (Northern Ireland, the Channel Islands, Isle of Man, Scottish Islands, Scilly Isles) and the Scottish Highlands - take a minimum of 2 business days to arrive. If you are in the Republic of Ireland we recommend that you order through our retailer Pet World who deliver across Ireland.
Delivery Rates.
UK Mainland
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Service: |
Next Business Day |
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Cost |
£3.99 for orders under £25 |
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Free for orders of £25 or more |
Northern Ireland, Channel Islands, Isle of Man, Scottish Islands, Scottish Highlands, Scilly Isles
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Service: |
2-4 Business Days |
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Cost |
£3.99 for orders under £50 |
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Free for orders of £50 or more |
Possible delays.
In the unlikely event that any products are not in stock, delivery may be delayed. We will certainly keep you informed via email of the progress of your order and offer you a partial shipment. Should delivery be undertaken in several stages for technical or logistical reasons, shipping costs will only be applied once.
Refunds & Returns.
We hope that you and your pet will be delighted with our products. If, upon receiving your order, you or your pet is not satisfied for any reason, please contact us within 7 days of receipt by emailing hello@tribalpetfoods.co.uk or calling us on 0800 689 1523.