Delivery Information
Order before midday for same day dispatch* with DPD.
We deliver our amazing pet food to every corner of the UK, but some areas are a little harder to reach for our couriers and can take a bit more time to arrive.
Deliveries to offshore destinations (Northern Ireland, the Channel Islands, Isle of Man, Scottish Islands, Scilly Isles) and the Scottish Highlands - take a minimum of 2 business days to arrive. If you are in the Republic of Ireland we recommend that you order through our retailer Pet World who deliver across Ireland.
*We dispatch orders on Monday-Friday, excluding UK bank holidays. Orders placed over the weekend or on a UK bank holiday will be dispatched on the next UK working day.
Delivery Rates.
UK Mainland
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Service: |
Next Business Day |
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Cost |
£3.99 for orders under £25 |
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|
Free for orders of £25 or more |
Northern Ireland, Channel Islands, Isle of Man, Scottish Islands, Scottish Highlands, Scilly Isles
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Service: |
2-4 Business Days |
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Cost |
£3.99 for orders under £50 |
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Free for orders of £50 or more |
Possible delays.
In the unlikely event that any products are not in stock, delivery may be delayed. We will certainly keep you informed via email of the progress of your order and offer you a partial shipment. Should delivery be undertaken in several stages for technical or logistical reasons, shipping costs will only be applied once.
Refunds & Returns.
We hope that you and your pet will be delighted with our products. If, upon receiving your order, you or your pet is not satisfied for any reason, please contact us within 7 days of receipt by emailing hello@tribalpetfoods.co.uk or calling us on 0800 085 7440.